From “Remember thy First Love” by Archimandrite Zacharias Zacharou
Question: In taking the steps which you have presented to us, the most difficult thing, I think, is to overcome the fear of shame. This is what I try to do in my parish. People will not come to confession although their souls are burdened and things are driving them crazy, because they cannot overcome the shame to admit their sins. How do you lead people in this direction?
Answer: I think that the strength to bear shame is a gift from God. When I was a young and inexperienced spiritual father, Elder Sophrony told me to encourage the young people to confess precisely the things of which they are ashamed, for if they learn to do so, shame is transformed into strength against the passions, and they will overcome sin. This is precisely what occurred in the person of Zacchaeus. He bore shame voluntarily, and the Lord, Who was on His way to Jerusalem in order to suffer the Cross of shame, saw Zacchaeus bearing shame for His sake and recognized in him a kindred spirit. Zacchaeus had put himself prophetically in the way of the Christ, in the way of the Cross, and in a prophetic way the mystery of the Cross and Resurrection of Christ was activated in the heart of Zacchaeus. His heart was enlarged and he was able to enter into the power of faith. Christ has saved us through the Cross of shame, so when we suffer shame for His sake He considers this as gratitude, and in return He transmits to us His grace which regenerates our life.
This is exactly what happens in confession. Those who confess sincerely and take upon themselves the shame for their sins are regenerated. But those who shrug their shoulders and say, ‘Nothing special, the usual things…’ they do not bear any shame, their heart remains unmoved, and they hardly receive any benefit. But those who, with shame and a contrite heart, strip their souls naked before God and before another mortal, ‘of like passions’ (Acts 14:15) with them—that shame of theirs really finds the heart, humbles it and brings it to the surface. This then, opens the heart to receive the grace of regeneration, of consolation. We see this in the life of many that come to us: the greater the shame they bear with contrition, accusing themselves before God, the greater the grace they receive to amend their lives and make a new beginning.
Source: Orthodox Heritage Vol. 10, Issue 11-12